Aside from demonstrating to support staff that every element is critical in maintaining high standards, all equipment needs regular servicing to keep it running at optimum, but this couldn’t be more important for vital diagnostic equipment like autoclaves, colposcopes, microscopes and centrifuges. Down-time in these critical machines will hold up processes, deliver incorrect test results and, worst case scenario, expose practices to liability threats.
To ensure that your commitment to staff and patients remains best in practice, and minimise the likelihood of unplanned and costly downtime, Sierra will work with your practice manager to schedule appointments every six months to perform diagnostic tests, recalibrate and service equipment.
As part of our commitment to you, as your equipment begins to show signs of tiring and becomes more trouble-prone, we will work with you to assess the best long-term approach in order to make an informed decision on when to replace it.
We believe in transparency – in our practices, operations and pricing. Our preventative maintenance is carried out at agreed upon pricing. Manufacturers’ warranties on parts and labor are passed on to you, and we guarantee our own work to ensure that you know the projected cost of operating your equipment from the outset, so there are no costly surprises.
We tailor contracts to meet your specific needs, ranging from providing a fully comprehensive plan to cover all your maintenance and replacement costs, to simple periodic service.