Whilst we all agree that prevention is better than cure, sometimes things get broken.  And that can cause delays, frustration and lots of knock-on effects if not handled swiftly.

Our goal, through the provision of the highest quality equipment and regular servicing, is to completely eliminate the need for emergency repairs. However, in the event of a breakdown, we will provide our clients with priority emergency service and one of our experienced technicians will be on-site within 24 hours.

We will assess whether an in-situ repair can be made quickly or whether it is a better option for you to receive temporary replacement equipment while we take your equipment back to our HQ for a thorough overhaul. At this stage, you can rely on us to advise you whether a piece has reached the end of its viable life and if you would be financially better off by investing in a replacement rather than undertaking costly repairs.

If you are not currently a Sierra client, we would be pleased to assist you in an emergency and provide a strategy for the on-going maintenance of your equipment.

Why Sierra Biomedical is the right fit for you:

• total transparency
• technician on-site within 24 hours
• checklists to ensure that all elements are ‘ticked off’
• three month warranty on work undertaken
• parts backed by manufacturers’ guarantee
• up to date equipment for loan
• loaned equipment is available for purchase for clients looking to upgrade
• ensuring optimum functioning of vital diagnostic equipment
• scheduled servicing
• unexpected costs minimised by regular maintenance
• investing in our staff always being technically excellent.
• with any repair, rest assured that all the parts we use come with a manufacturer’s guarantee and our engineer’s time is covered by our own service warranty for three months.

Ultimately, we want to make your life easier and get your clinic or laboratory back to optimal capacity as soon as possible.